A sixteen-hour course developed around the 8-D team disciplined problem solving process
and the use of basic problem solving tools. Participants will understand how to work
as a team to collectively resolve a problem and the proper selection and use of problem
solving tools.
Outcomes
Upon successful completion of this course, participants will be able to:
Understand team and individual problem solving and the problem solving process.
Understand basic team skills.
Select a team and project.
Define the problem and make a temporary fix, if necessary.
Understand basic problem solving tools such as: Brainstorming/voting, analysis tools,
data collection process, data collection tools, basic measurement chart, analyzing
and prioritizing data, using pareto analysis, verifying root causes, creating viable
solutions, and choosing appropriate action
