Prepare for a career as an IT support technician with this 18-credit-hour certificate program. Get hands-on experience installing, configuring, maintaining and troubleshooting computer hardware, operating systems and basic network infrastructure, and learn how to provide high-quality end-user support. The program will prepare you to take the CompTIA IT Fundamentals, A+, Network+, HDI Desktop Support Technician and ITIL Foundation certification exams. You’ll then qualify for entry-level jobs as computer and network support technicians and service desk representatives.
Take classes in business software packages, IT fundamentals, A+ hardware, A+ operating systems technologies, computer networking and service desk/service management. All courses are taught by multidisciplinary faculty who are experts in their fields. Many courses are offered online or in blended formats, giving you added flexibility.
If you choose to continue your education, you can complete an Information Technology AAS Degree with additional coursework.
This 18 credit-hour certificate program provides students with experience installing, configuring, maintaining and troubleshooting computer hardware, operating systems, and basic network infrastructure, and providing high-quality end-user support. These courses will help students prepare for the CompTIA IT Fundamentals, A+, Network+, HDI Desktop Support Technician, and ITIL Foundation certification exams and qualify for entry-level jobs as computer and network support technicians and service desk representatives.
| Number | Course Title | Credits |
|---|---|---|
| CAS 160 | Introduction to Business Software Packages | 3 |
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Description: Provides an opportunity to become proficient in the use of currently popular software packages or suites. Includes word processing, spreadsheets, databases, presentation software and the integration of these applications. Class Schedule: Summer 2024 | Fall 2024 |
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| NET 105 | Information Technology Fundamentals | 3 |
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Description: Provides students with the skills required to identify and explain the basics of computing, IT, infrastructure, application and software, software development, database fundamentals and security. Contains basic computer maintenance and support principles. Includes computer science related topics including programming concepts and principles of software development and database design. Aligns to the CompTIA IT (ITF+) Fundamentals certification. Class Schedule: Summer 2024 | Fall 2024 |
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| NET 111 | A+ Hardware | 3 |
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Description: Provides students with experience installing, configuring, maintaining, upgrading, diagnosing, troubleshooting, and networking recent and current personal computer hardware. Prerequisite: NET 105 with a grade of C or better or concurrent enrollment. Class Schedule: Summer 2024 | Fall 2024 |
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| NET 112 | A+ Operating Systems Technologies | 3 |
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Description: Provides students with experience installing, configuring, upgrading, diagnosing, troubleshooting, and networking recent and current personal computer operating systems. Prerequisite: NET 105 with a grade of C or better or concurrent enrollment. Class Schedule: Summer 2024 | Fall 2024 |
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| NET 121 | Computer Networking | 3 |
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Description: Provides students with hands-on experience implementing and maintaining computer networks. Includes networking standards, architecture, models, protocols, operations, security and troubleshooting using current network operating systems. Introduces IP addressing and Ethernet fundamentals. Course prepares students to build simple local area networks (LANs) that integrate IP addressing schemes and foundational network security. Aligns to the CompTIA Network+ certification. Prerequisite: CIS 101, NET 105, or WEB 110 with a grade of C or better. NET 105 can be taken concurrently with NET 121. Class Schedule: Summer 2024 | Fall 2024 |
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| NET 201 | Service Desk and Service Management | 3 |
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Description: Provides a comprehensive introduction to service desk and IT service management concepts. Includes service desk operations, roles and responsibilities, processes and procedures, service strategy, service design, service transition, service operation and continual service improvement. Emphasizes communication and teamwork skills through collaborative hands-on assignments and activities. Prerequisite: NET 105 with a grade of C or better. Class Schedule: Summer 2024 | Fall 2024 |
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For more information about IT courses at Harper College, contact Admission Outreach at 847.925.6700, or submit a request information form. You can also apply online.
